Tel: 029 20191969   Mobile: 07871086181

Client Feedback

Having spoken to a few of the staff they really found the Person Centred Approach and Dementia course informative and helpful especially when having the experience of how it feels to be a person with dementia.

Many thanks

Deana Jukes

Mike was very professional in delivering his course information.  It was carried out on a level of understanding. He gave scenarios involving those whom attended.  Not just reading information from text & power-point.  He made the session fun & interesting.



Thank you for your training session.

The feedback I have had from all the staff that attended has been positive.

Everyone said they had got something from the training and went away better equipped to deal with challenging behaviour problems.

The training was interactive interesting relevant and valuable. The delivery was good, and everybody liked your style. They found it to be a friendly relaxed approach. The PowerPoint and handout was very good, which the staff found to be beneficial. There were some very useful tips, which made all feel confident

Thank You for all your effort


Good Evening Mike

Just sending an email to say thank you for the training you've provided at Ty Mawr. The staff are so enthusiastic following the sessions, especially your Dementia Day which they really enjoyed. The sessions are interactive, funny and easy to absorb, so again thank you.

Hope to see you soon.

Kind Regards

Julie Hurst

Hi Mike

Nice to meet you the other day. The feedback from the staff was excellent. Could you please advise of dates you have available for May and June.

Many thanks


Dawn Chivers
Operations Director
Andover Nursing Services Ltd

Hi Mike

The staff at Brynhelyg found the dementia training course to be of an exceptional standard. No jargon or complicated medical text. Your personal experience of dementia care came across in your training methods. All too often trainers learn from books and lectures and do not have any understanding or experience of living with or working with people who have dementia. At last a trainer who has worked in dementia care.

Kind Regards

Trudy Rees
Deputy Manager
Brynhelyg Care Home


Thank you so much for the training sessions you have delivered for the Weir Nursing Home

The feedback from my staff regarding the training was excellent.

Comments made were: Best training we have ever had, Trainer was very knowledgeable regarding each subject he trained in, We all felt included, Because he had also worked in care he understood the constraints we sometimes face and offered practical solutions. Please use him again, he always brings us bowls of sweets wish is very much appreciated.

I am really pleased Mike that you have such a good rapport with my staff because it makes organising training sessions a pleasure to know that staff are looking forward to and enjoy the experience of learning.

Once again thank you and hope to see you soon.

Kind Regards

Mrs Rita Mills
Registered Manager
Weir Nursing Home

Hello Mike,

Feed back from the training yesterday, you've met the staff do you want to hear it. Seriously though, they all thoroughly enjoyed the training and they are still going on about it today. I've had other staff asking if there is going to be any more sessions.

I've spoken to Viv the manager and she said for me to ask you to do another session, are you available in May from the 11th onwards.

Hope to hear from you soon. Once again thanks very much.

Sue Collins
Plas y Dderwen

Dear Mike

Hello Mike, the training that you did here at Torestin was as far as I was informed really good, the staff said that the courses were very informative and you delivered them well.


Kind Regards

Angie Davies
Home Manager

Dear Mike

I would just like to thank you, on behalf of my staff, for the excellent study day you recently provided. I have had some great feedback from the girls. Well done on producing such informative, structured and interesting material that kept the staff engrossed in the subject.

I will definitely be contacting you again for more training.


Caroline Lloyd (Manager Bryngwy)

Working Links Wales

Mind Consultancy delivered mental health training for Working Links, in relation to an employment project for our customers entering the care industry. The training was thorough, engaging and enabled Working Links customers to develop their skill set to enter employment. Mike is an excellent tutor with great knowledge and history of working in this sector. I would certainly recommend this company.

Kind Regards


Amie Hall
Partnership and Provisions Co-Ordinator North Walesl
Working Links Wales

Gwalia Group

Staff at Gwalia Mynydd Mawr found the Introduction to Dementia and POVA courses beneficial training that will help them in their day to day roles. They found the trainer to be knowledgeable  and engaging; with the content pitched at an appropriate level and for the setting. Attending the courses has been a valuable experience for all concerned and has proven to be a good foundation for  those Gwalia staff working with service users living with a dementia.

Kind Regards

Lucy James
L&D Adviser for Care
Ymgynghorydd Datblygiad a Dysgedigaeth i Gofal
Gwalia Academy, Grwp Gwalia


Michael John devised and delivered Bespoke Training to a group of our Health and Social Care learners to promote their awareness of Mental Health. The feedback from the learners was excellent. They all took away something positive from the session and Michael’s ability to put the group at ease encouraged productive group discussion and questioning.

The content of the session was delivered using a variety of presentation techniques that supported all of the group’s different learning styles. I would highly recommend Michael to any organisation, he is able to put together packages to meet specific requests and his “people” skills will ensure that all in attendance not only enjoy the session but also will leave with clear understanding of its content.

Michael’s packages are of high quality and will be of great assistance in supporting individuals’ continuous professional development.

Karen Calvert-Jones, Age UK

Grange Lodge Care Home

Mind Consultancy provided Dementia Care & Korsakoff training. As this was our first experience of Dementia training, we found it very eye opening and very helpful to staff. I would strongly recommend Mind Consultancy to other care providers as a vital part of the training process within a care setting.

Brain Yahia, Care Home Manager

Orchard House Care Home

Just to give you feedback ref-training session last week. You were very informative and spoke in laymans terms which my staff very much appreciated. The staff all felt at ease and able to interact and ask questions, they all said they very much enjoyed the training and learnt a lot from it to enable them to enhance their skills to carry out their duties with more knowledge and confidence. I will definitely be arranging more Sessions with yourself.

An excellent informative course, a must for all who work with anyone with any form of dementia.


Liz Thomas, Manager
Orchard Residential Home

Lakeside Nursing Home

We very much enjoyed the training given by Mike John. It was delivered with enthusiasm, which inspired our staff.

Helen Simmons, Matron/Care Home Manager

Sunrise Senior Living

The training that Mike supplied was educational and vey informative. delivered professionally and aimed at the appropriate sector. I would recommend Mike for training anytime; as ne is very knowledgeable on all subjects that were delivered.

 Sian Mathews, Assisted Living Coordinator

College Fields Nursing Home

We have received two courses from MIND consultancy and would not hesitate to recommend them to any other Care Provider within the Independent Care Sector.

Our trainer, Mike has excellent communication skills and was able to put the whole group at their ease from the start. The session allowed for group interaction with a great deal of experiencial learning being shared. This allowed all group members to feel valued and that way they were ‘open’ to the learning process.

All sessions have been thoroughly enjoyed and presented in a very profession Where caring comes first manner. Staff have their knowledge assessed at the end of each session to ensure that all areas have been understood.

 We are grateful to Mike for his input within our organisation and look forward to working with him in the future.

Rachel Kemp, Matron, College Fields Nursing Home

Caerleon House
Nursing Home

Yes training was very good. Received excellent feedback from staff members. They felt it was interesting and very informative. Thanks will be in touch soon.

Florence Conlin (Care Manager)

Neuadd Drymmau Care Home

Mind Consultancy has played a pivotal role in developing staff understanding of our service users' and their specific cognitive conditions. The emphasis of the training is based upon improving the residents quality of life and the team morale is  always  noticeably lifted after Mike's sessions.

Tim Valler

Home Magistrates

Langley Park

Mike delivered bespoke training on Korsakoff and schizophrenia to my staff team. It had been difficult to find training in these topics and I was delighted when Mike was able to provide us with these sessions, and was willing to travel from Wales to Durham to do so.  

The training was well received by my staff and Mike encouraged staff to interact with him to get the best out of the sessions.

The sessions gave the staff great confidence to know that they were providing person centered care to the residents.  

I would highly recommend Mike's training to any care operator who is keen to improve best practice within their care facility.

Jude Goode, Registered Manager

Medhurst Residential Home

Hello Mike,

Regarding the training you provided re Challenging Behaviour. Everyone thoroughly enjoyed the training you provided. Very good presentation.

You kept everyone’s attention throughout.

Thanks very much.

Pauline Docherty

Bethany Residential Home

Hi Mike,

When asked, the staff responded: ‘Good, he knows what he is talking about, and I have learnt a lot.’ The trainer and the training are good, it is interesting, fun and easy to listen to and learn. -Not boring like some trainers.’ ‘One of the best trainers we have had. Mike makes it easy to follow and to learn. The training is interesting and thorough.’

Aimee Watts

Deputy Manager

St Jude Care Home I found your method of training very personalised to my homes needs. Discussions you have with me before and at the end of the training and working very flexible to the needs of the home, excellent involvement and interaction with and from the staff. Person Centred Approach can be seen clearly in each of the training session. Most importantly, the earned credits towards QCF and of course its cost effectiveness
Kind Regards

Versha Sood St Jude Care Home Manager

Old Vicarage Nursing Home logo

Old Vicarage Nursing Home logo

Recently Mike undertook training at our Home covering topics such as: -

Dementia, Management of Agression and POVA

Care staff, nursing staff and ancillary staff attended these sessions. All of my staff throughly enjoyed the courses, which were very relevant to the challenges we meet in everyday situations.

Everyone felt positive and able to do their role with better understanding of dealing with our service users. We will be using Mike again, the training was very cost effective and I feel of great benefit to our organisation.

Anita Williams


Hello Mike,

Here is some feedback from the staff this morning. 

  1. I attended a Person Centred training session at Treetops provided by Mike.  I thought that the course was most interesting and Mike the perfect teacher.  It has definitely improved my quality of work and I think this training will benifit everybody. 
  2. I found the training delivered on person centered care was very informative and helpful in carrying out my role as a care practitioner.  Good common sense approach to everyday situations.  The way the course was delivered was easy to understand and I felt comfortable expressing opinions to Mike.
  3. I attended the person centered course at Treetops and found it very enjoyable.  Mike was very good at delivering the course material and made it very interesting.


Jayne Paynter


Zoar Care Home

We at Zoar have thoroughly enjoyed having Mike train us. The staff have all commented on the presentation and detail of the course. We would recommend Mike to anyone and look forward to having him back to Zoar again.

Gemma Williams
Deputy Manager


Bridge House Care Home

Hi Mike

Thanks for your call today. Here is the feedback that I had off the staff who undertook the training with you. "It was lovely not to be talked AT, to have the interactive element made it more interesting". "Mike appeared to know his stuff, and was easy to talk to". "I felt comfortable asking questions, we were not made to feel as if we didn't know anything"

I would just like to add that we have used you for a few sessions, and after each session all the staff were very complimentary about your knowledge of the subject, the way you kept them interested in the subject, and the interaction that took place was very usefu

Nicola Ray
Care Home Manager

Plasgeller, Brynwood, Beacon Lodge and Glanbury Care Homes

Training Testimony

The training has been well received by staff who have attended. The subjects are important but can be difficult to engage with, and to relate to real life situations. However, the content and the way Mike engages the staff, using real life scenario's, makes it much easier for staff to relate to the content and to be able to see where it fits in with the protection of these most vulnerable of service users.   

Chris Backhouse
Home Manager
Care In Service Provider

Dear Mike,

I would like to express my sincere thanks for the delivery of the training you did for Mayflower Residential Home & our sister home Mayfield Residential Home with regards to Dementia Awareness/Challenging Behaviour.   

We felt that the course was delivered in a professional manner and with good knowledge and understanding of the care home environment from you, and you delivered a good insight into how Dementia can affect all people not just the person with Dementia.

Click for full feedback

Summerhill Care Homes

Hi Mike

Just to say that the training was enjoyed by all so thanks. I will be in contact when we need any further training.  

Alexandra Kelleher
Director Of Nursing  
Summerhill Group


Mind consultancy is a service I would recommend to any care provider.  The training provided is professional and to very high standard. My staff  left the course with a better understanding and knowledge that will reflect  on all my service users.

Mike kept my staff's attention throughout the course...and that is a  blessing in itself!

I will be using Mind consultancy again.

If you ever wanted a Dementia course that really make's your staff  think..... get Mike John.

Kind regards

Phillip Pengelly
Cilymaenllwyd Care Home Manager.

The Fields Nursing Home, Bank House and Thistle Court Nursing Home

The feedback from the course has been great, all staff that attended expressed that it was the best course on the subject that had been given, and that the additional info given was very good. So much so that when another training provider rang, I sang your praises, and they asked for your contact details.


Dale Floyd
Bank House, Thistle Court and The Fields Nursing Home


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